Privacy Policy

This Privacy Policy explains how My Re(!Leaf ("we", "us", "our") collects, uses, stores, protects, and discloses your personal information when you use the My Re(!Leaf App ("the App").

We are committed to cultural safety, trauma-informed practice, and respectful handling of all personal and sensitive information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the App, you consent to the practices described in this Policy.

We collect information to provide you with a safe, personalised wellbeing experience.

2.1 Personal Information. This may include:

• Name
• Email address
• Account login details
• Subscription and payment information
• Device information (model, operating system, app version)

2.2 Sensitive Information (Wellbeing Reflections). The App allows you to enter personal reflections, emotional notes, cultural insights, and wellbeing-related information. This may be considered sensitive information under Australian law. We treat all sensitive information with the highest level of care.

2.3 Automatically Collected Data. We may collect:

• Usage statistics
• Interaction patterns
• Crash logs
• General analytics
• IP address
• Location (approximate, not precise)

This helps us improve the App and fix issues.

2.4 Payment Information. Payments are processed through secure third-party providers (e.g., Stripe). We do not store your full credit card details.

We use your information to:

• Provide access to the App and its wellbeing tools
• Personalise your experience
• Improve app performance and features
• Process payments and manage subscriptions
• Communicate updates, support messages, or important notices
• Maintain safety and comply with legal obligations

We do not use your reflections or sensitive information for marketing, profiling, or automated decision-making.

Your reflections, notes, and personal insights are stored securely and privately.

We do not:

• read your reflections
• analyse your reflections
• share your reflections with third parties
• use your reflections for advertising or behavioural tracking

Your content is only accessed if:

• you request support and explicitly consent
• required by law (e.g., court order)

You remain the owner of your reflections.

We collect personal and sensitive information under the following legal bases:

• Consent — you provide information voluntarily
• Contract — to deliver the subscription service
• Legitimate interests — improving app functionality
• Legal obligations — complying with Australian law

We use industry-standard security measures, including:

• encrypted storage
• secure servers
• restricted access controls
• regular security reviews

However, no digital system is completely risk-free. We encourage you to keep your device secure and use strong passwords.

We may share limited information with:

• Payment processors (for billing)
• Technical service providers (hosting, analytics)
• Legal authorities (only if required by law)

We do not sell, trade, or rent your personal information.

Some service providers may store data outside Australia. We ensure these providers meet privacy standards comparable to the Australian Privacy Principles.

Under Australian privacy law, you have the right to:

• access your personal information
• request corrections
• request deletion (where legally possible)
• withdraw consent
• complain about privacy handling

To exercise these rights, contact: support@myreileaf.com.au

We retain your information only as long as necessary for:

• providing the service
• legal compliance
• resolving disputes

You may request deletion of your account and reflections at any time.

The App is intended for users aged 16+. We encourage young people to use the App with guidance from a parent, guardian, or trusted adult.

The App does not monitor your reflections in real time. We cannot identify crisis situations or provide emergency support.

If you feel unsafe or overwhelmed, please contact local emergency services or a trusted professional.

We may update this Privacy Policy from time to time. Continued use of the App means you accept the updated version.

For privacy questions, concerns, or requests: support@myreileaf.com.au