Refund & Cancellation Policy

This Refund & Cancellation Policy explains how payments, cancellations, and refunds work for subscriptions and organisational licensing within the My Re(!Leaf App ("the App").

We follow the Australian Consumer Law (ACL), which protects customers and outlines when refunds must be provided.

This policy applies to:

• Individual weekly subscriptions
• Yearly organisational licensing tiers
• Any additional paid digital products or services offered within the App

Individual subscriptions are billed $3.55 AUD per week.

Payments renew automatically unless cancelled.

You will continue to have access until the end of your current billing cycle.

You may cancel your subscription at any time.

How to cancel:

• Through your account settings inside the App
• Through the payment provider (e.g., Stripe customer portal)
• By contacting us at support@myreileaf.com.au

Cancellations take effect at the next billing cycle. We do not charge cancellation fees.

Under the ACL, you are entitled to a refund if the service:

• is not delivered with reasonable care and skill
• is significantly different from what was advertised
• is unavailable or faulty in a way that cannot be fixed within a reasonable time

If any of these situations occur, we will provide a refund in line with ACL requirements.

Because My Re(!Leaf is a digital subscription service that provides immediate access to wellbeing tools and content:

• Change-of-mind refunds are generally not offered.
• You may cancel at any time, but refunds are not automatically provided for unused time.

Yearly organisational licensing fees are non-refundable except where required under ACL.

Refunds may be considered if:

• the service is not delivered as described
• major faults prevent staff from accessing the App
• agreed features are not provided

Organisations must contact us directly to discuss refund eligibility.

If a payment fails:

• We may pause access until payment is resolved
• You will be notified to update your payment details
• No late fees are charged

If you believe you were incorrectly charged:

• Contact us at support@myreileaf.com.au
• We will investigate and correct any errors
• Refunds for duplicate payments will be issued promptly

We understand life can be complex. Refunds may be considered on a case-by-case basis for:

• serious financial hardship
• accidental subscription by minors
• technical issues preventing access
• other compassionate grounds

We aim to respond with cultural respect, fairness, and care.

Refunds (when approved):

• are returned to the original payment method
• may take 3–10 business days depending on your bank
• will be confirmed via email

For cancellations, refund requests, or billing questions: support@myreileaf.com.au

We are committed to responding with cultural safety, respect, and transparency.